Returns & Refund Policy

Returns & Refund Policy

At MK Bags World, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund in accordance with this policy.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• Returned within 30 days of delivery.
• Unused, unworn, and in original condition.
• Include all original tags, accessories, and packaging.
• Accompanied by proof of purchase or order number.

Items That Cannot Be Returned

For hygiene, customization, and security reasons, the following items cannot be returned:

• Customized or personalized products.
• Gift cards or promotional vouchers.
• Final sale or clearance items marked as non-returnable.
• Products damaged due to misuse or negligence.
• Items returned without original packaging.

Product Exchanges

We are happy to exchange eligible products if:

• You received the wrong product.
• The wrong color or size was delivered.
• The product has a verified manufacturing defect.
• The item was damaged during shipping.

Exchange requests are subject to product availability.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved:

• Refunds are processed within 5–10 business days.
• Refunds are issued to the original payment method whenever possible.
• Processing times may vary depending on your payment provider.

Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

MK Bags World will cover return shipping costs when:

• An incorrect product was delivered.
• The item arrived damaged.
• The product has a confirmed manufacturing defect.

Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• Photographs of the product.
• Photos of the packaging.
• A brief description of the issue.

Order Cancellation

Orders may be cancelled before they are processed for shipment.

Once an order has been dispatched, it cannot be cancelled. You may instead request a return after delivery if the product qualifies under this policy.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.